Erootelectronics Shop Shipping Policy​​
​​Effective Date:​​ [Date]

​​1. Shipping Destinations​​
We ship to:
✅ ​​European Union​​ (27 countries)
✅ ​​United Kingdom, Switzerland, Norway​​
✅ ​​Hong Kong​​
⛔ Restricted areas: Russia, Belarus, Ukraine

​​2. Shipping Methods & Costs​​
​​Standard EU/UK Shipping (DHL)​​:
€8.99 flat fee (FREE on orders over €50)
Delivery: 3-7 business days
Real-time tracking included
​​Express Worldwide (FedEx)​​:
€24.99 flat fee
Delivery: 2-5 business days
Signature confirmation included
​​Hong Kong Local Delivery​​:
HKD 30 fee
Delivery: 1-2 business days
No tracking
​​3. Customs & Duties​​
​​EU/UK Orders Under €150​​:
All taxes included (IOSS VAT handled by us).
​​EU/UK Orders Over €150​​:
Customer pays:
➤ Import VAT (rate varies by country)
➤ Customs clearance fees
Carrier collects payment upon delivery.
​​Hong Kong Orders​​: No taxes/duties apply.
Note: Provide an accurate phone number for customs clearance.

​​4. Order Processing & Issues​​
​​Processing Time​​: Shipped within 24 hours (Mon-Fri).
​​Lost Packages​​: Report at logistics@erootelectronics.com for refund/reship.
​​Customs Delays​​: Not responsible for carrier/holiday delays.
​​5. Product Restrictions​​
We cannot ship:
⚠️ Lithium batteries over 100Wh (e.g., CUAV H7 Pro battery packs)
⚠️ Products without EU CE/UKCA certification labels

All battery-containing products ship with UN38.3 safety packaging.

​​6. Liability​​
Not responsible for delays caused by:
• Incorrect recipient information
• Customs inspections (e.g., German Zollamt)
• Natural disasters

​​7. Contact​​
Email: info@erootelectronics.com
Urgent support: ​​+85260753272​​ (9 AM–6 PM HKT, English)

​​Compliance Notes​​
• EU prices include VAT for orders ≤ €150
• UK IOSS Number: ​​IM1234567890​​
• Customers bear duty costs for returns

Place this policy in:
▸ Checkout page
▸ Footer of your website
▸ Order confirmation emails

Updated for EU Directive 2020/284 & UK Customs Declarations