Erootelectronics Shop Refund Policy​​

​​1. Eligibility for Refunds​​
Refund requests must be made within ​​30 days​​ of delivery
Items must be ​​unused, in original packaging​​ with all accessories
Proof of purchase (order number/receipt) required

​​2. Return Process​​
Contact us at [support@erootelectronics.com] to request a Return Authorization (RA) number
Securely package items in original packaging
Ship to:
Erootelectronics Returns
Units A&B, 15/F, Neich Tower
128 Gloucester Road
Wanchai, Hong Kong
Include RA number clearly on the package

​​3. Refund Processing​​
Refunds issued within ​​5 business days​​ of receiving returned items
Original payment method will be credited
Return shipping costs are customer's responsibility unless item was defective

​​4. Non-Refundable Items​​
Software licenses & digital downloads
Customized/personalized products
Products damaged by misuse or improper installation

​​5. Defective Items​​
Contact us within ​​7 days​​ of delivery with photo/video evidence
We will cover return shipping costs
Choice of replacement or full refund

​​6. Contact Information​​
Email: [info@erootelectronics.com]
Business Hours: Mon-Fri 9:00 AM - 6:00 PM (HKT)

​​Important Notices:​​
⚠️ We recommend using ​​tracked shipping​​ - we are not responsible for lost return packages
⚠️ Refunds may be reduced for missing components or packaging damage

Place this policy in:
Checkout page footer
"My Account" section
Order confirmation emails
For EU customers: Add
"Consumers in European Union countries have additional rights under EU consumer protection laws."